Continuity Management – Preserving Corporate Knowledge & Productivity When Employees Leave

Introduction.
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<br /> PART 1: KNOWLEDGE CONTINUITY IN THE INFORMATION AGE.
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<br /> 1. Knowledge Loss in the Information Age.
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<br /> 2. Knowledge as a Capital Asset.
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<br /> 3. Knowledge Continuity: The New Management Function.
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<br /> 4. The Knowledge Learning Curve.
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<br /> PART II: CONFESSIONS OF A CONTINUITY MANAGER.
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<br /> 5. Getting Started.
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<br /> 6. Six Steps to Continuity Management.
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<br /> 7. The Knowledge Continuity Assessment.
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<br /> 8. Designing the Knowledge Profile.
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<br /> 9. Developing K–PAQ: The Knowledge Profile Analysis Questions.
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<br /> 10. Developing K–Quest: The Knowledge Questionnaire.
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<br /> 11. Creating the Knowledge Profile.
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<br /> PART III: KNOWLEDGE ASSET MANAGEMENT.
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<br /> 12. Operational Knowledge Transfer and Acquisition.
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<br /> 13. Realignment of the Organizational Culture and Reward System.
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<br /> 14. Continuity Management in Practice.
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<br /> References.
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<br /> Acknowledgments.
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<br /> Index.
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<br /> About the Authors.