Supply Chain Management in the Retail Industry

Preface.
<p>CHAPTER 1: AN INTRODUCTION TO SUPPLY CHAIN MANAGEMENT.</p>
<p>The Evolution of the Supply Chain.</p>
<p>How the Supply Chain Works.</p>
<p>The Evolving Structure of Supply Chains.</p>
<p>Participants in the Supply Chain.</p>
<p>Aligning the Supply Chain with Business Strategy.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 2: THE RETAIL DISTRIBUTION CHANNEL.</p>
<p>Participants in the Distribution Channel.</p>
<p>Types of Channels.</p>
<p>Channel Relationships.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 3: SUPPLY CHAIN OPERATIONS: PLANNING.</p>
<p>Five Links in the Chain.</p>
<p>Demand Forecasting.</p>
<p>Product Pricing.</p>
<p>Inventory Management.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 4: SUPPLY CHAIN OPERATIONS: SOURCING MATERIALS AND MAKING PRODUCTS.</p>
<p>Procurement.</p>
<p>Credit and Collections.</p>
<p>Product Design.</p>
<p>Production Scheduling.</p>
<p>Facility Management.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 5: SUPPLY CHAIN OPERATIONS: DELIVERIES AND RETURNS.</p>
<p>Order Management.</p>
<p>Delivery Scheduling.</p>
<p>The Reality of Returns.</p>
<p>Outsourcing Supply Chain Operations.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 6: TECHNOLOGY AND SUPPLY CHAIN COORDINATION.</p>
<p>The Bullwhip Effect .</p>
<p>Coordinating the Supply Chain.</p>
<p>Collaborative Planning, Forecasting, and Replenishment.</p>
<p>Starting Supply Chain Collaboration.</p>
<p>Information Systems.</p>
<p>Inventory Management Systems.</p>
<p>Assessing Technology and System Needs.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 7: MEASURING PERFORMANCE: SUPPLY CHAIN METRICS.</p>
<p>Four Types of Markets.</p>
<p>Market Performance Categories.</p>
<p>Customer Service Metrics.</p>
<p>Internal Efficiency Metrics.</p>
<p>Demand Flexibility Metrics.</p>
<p>Product Development Metrics.</p>
<p>Collecting and Using Performance Data.</p>
<p>Spotlighting Problems and Opportunities.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 8: DEFINING SUPPLY CHAIN OPPORTUNITIES.</p>
<p>Identifying Opportunities.</p>
<p>Combining System Design and Strategy.</p>
<p>Initial Project Plans and Budgets.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 9: DEVELOPING SUPPLY CHAIN SYSTEMS.</p>
<p>Organizing a Systems Development Project.</p>
<p>Designing a Supply Chain System.</p>
<p>Creating a System Prototype.</p>
<p>Final Planning and Budgeting.</p>
<p>The Build Phase.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>CHAPTER 10: THE REAL–TIME SUPPLY CHAIN AND BEYOND.</p>
<p>Power on Demand.</p>
<p>Global Sourcing.</p>
<p>Retail Technology Trends.</p>
<p>Thinking Strategically.</p>
<p>Adaptive Networks.</p>
<p>Chapter Summary.</p>
<p>Discussion Questions.</p>
<p>Glossary.</p>
<p>Index.</p>