Process Improvement and Quality Management in the Retail Industry

Name: Process Improvement and Quality Management in the Retail Industry
Author: C George

Paperback Engels 2005 9780471723233

196,45

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Samenvatting

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business–related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company′s success.

Specificaties

ISBN13:9780471723233

Taal:Engels

Bindwijze:paperback

Aantal pagina's:256

Uitgever:John Wiley & Sons

Hoofdrubriek:Inkoop en logistiek, Algemeen management

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Inhoudsopgave

Preface.
Chapter 1: Total Quality An Overview.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.