Coach Who′s Got the Ball? – And Other Nagging Question About LIfe

<p>Preface xi</p>
<p>The Author xvii</p>
<p>Part One Team Fundamentals 1</p>
<p>Are You a Team? 3</p>
<p>What s Your Game? 5</p>
<p>What s Your Noble Purpose? 16</p>
<p>Are You Winning? 19</p>
<p>Human Doings Versus Human Beings 21</p>
<p>It s Just a Stage 23</p>
<p>What Does a High–Performing Team Look Like? 30</p>
<p>Your Team Is One Player in a Bigger Game 34</p>
<p>All High–Performing Teams Have Ground Rules 36</p>
<p>Part Two Being a Valuable Team Member 41</p>
<p>Who Is Responsible? 43</p>
<p>Every Player Contributes to the Process 47</p>
<p>Summarizer, Orienter, Harmonizer, and Other Helpful Roles 49</p>
<p>Recognize Your MVP 54</p>
<p>Get New Players into the Game 56</p>
<p>Take a Team Pulse 59</p>
<p>Words Don t Always Mean what They Mean 61</p>
<p>You Don t Have to Be Best Friends 65</p>
<p>Part Three Avoiding Common Team Problems 67</p>
<p>About Conflict 69</p>
<p>The Power of Constructive Negative Feedback 72</p>
<p>When You Reach an Impasse, Talk about Needs 78</p>
<p>Team Process Is Confidential 81</p>
<p>What Builds or Destroys Trust? 83</p>
<p>Manage Your Differences 86</p>
<p>Words Are Powerful 89</p>
<p>Don t Take It Personally 94</p>
<p>The Deadly Whack–A–Mo 96</p>
<p>Don t Confuse Interruptions with Enthusiasm 100</p>
<p>The Talk–A–Thon 104</p>
<p>Off Course and Down the Road of Totem Poles 108</p>
<p> Hey, No Problem 110</p>
<p>How the Great Elaborators Finally Got to the Point 113</p>
<p>Team Burnout 115</p>
<p>Simple but Powerful Team Ground Rules 118</p>
<p>Part Four Running an Effective Team Meeting 121</p>
<p>Spend Time Together 123</p>
<p>Agree on a Game Plan 125</p>
<p>Everyone Must Respond Out Loud 128</p>
<p>Call Your Own Time–Outs 131</p>
<p>All Ideas Aren t Good Ideas But 133</p>
<p>The Magic of Flip Charts 137</p>
<p>Meeting Minutes Made Easy 140</p>
<p>Part Five Making Good Team Decisions and Putting Them into Play 143</p>
<p>No Team Is Completely Self–Directed 145</p>
<p>What Decisions Is Your Team Empowered to Make? 148</p>
<p>Decide How You Will Decide 153</p>
<p>Brainstorming: Use It at the Right Time 156</p>
<p>Do Great Minds Really Think Alike? 159</p>
<p>Who s Got the Ball? 162</p>
<p>Part Six Notes for Team Leaders 165</p>
<p>Why Teams Get Stuck 167</p>
<p>Every Team Needs a Leader with Clout 171</p>
<p>Name That Decision 173</p>
<p>Invest in Your Team s Self–Concept 176</p>
<p>From Manager to Team Leader 180</p>
<p>How Successful Team Leaders View Their Role 182</p>
<p>How Winning Teams Describe Their Leaders 184</p>
<p>A Letter from the Coach 188</p>
<p>References 189</p>