Human Resources Management in the Hospitality Industry, Second Edition

<p>Chapter 1: Introduction to Human Resources in the Hospitality Industry<br /> <br /> Overview of Travel, Tourism, and Hospitality Organizations<br /> <br /> Managing HR in Hospitality Organizations<br /> <br /> HR Responsibilities<br /> <br /> HR Challenges<br /> <br /> HR and Ethical Concerns<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 2: The Legal Environment of Human Resources Management<br /> <br /> Employment Law<br /> <br /> The Government s Role in the Management of HR<br /> <br /> An HR Manager s Review of Significant Employment Legislation in the United States<br /> <br /> The International Legal Environment<br /> <br /> The Special Role of the Hospitality Unit Manager<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 3: Human Resources Management: Policies and Procedures<br /> <br /> HR Policies and Procedures<br /> <br /> Steps in HR Policy and Procedure Development<br /> <br /> Review for Legal Compliance<br /> <br /> Applying Advanced Technology to HR Policies and Procedures<br /> <br /> HR Policies and Procedures Documentation and Record Keeping<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 4: Employee On–Boarding: Recruitment and Selection<br /> <br /> The On–Boarding Philosophy<br /> <br /> Employee Recruitment Procedures<br /> <br /> Employee Selection Procedures<br /> <br /> Negligent Hiring<br /> <br /> Job Offers<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 5: Employee On–Boarding: Orientation and Induction<br /> <br /> The New Employee s First Day<br /> <br /> The New Employee Adaptation Process<br /> <br /> Orientation Programs and Procedures<br /> <br /> Other Early Employment Activities<br /> <br /> Employee Handbooks<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 6: Planning Training Programs<br /> <br /> Training Overview<br /> <br /> Position Analysis<br /> <br /> Training Principles<br /> <br /> Focus on the Trainer<br /> <br /> Formal Process to Plan Training<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 7: Delivering and Evaluating Training Programs<br /> <br /> Introduction to Individual On–Job Training<br /> <br /> On–Job Training Steps<br /> <br /> Other Individual Training Methods<br /> <br /> Introduction to Group Training<br /> <br /> Preparing for Group Training<br /> <br /> Facilitating Group Training<br /> <br /> Training Evaluation<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 8: Compensation Programs<br /> <br /> Compensation Management<br /> <br /> Legal Aspects of Compensation Management<br /> <br /> Direct Financial Compensation<br /> <br /> Indirect Financial Compensation<br /> <br /> Nonfinancial Compensation<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 9: Performance Management and Appraisal<br /> <br /> Performance Management<br /> <br /> Progressive Discipline<br /> <br /> Behavior Improvement Tactics<br /> <br /> Employee Separation<br /> <br /> Legal Considerations of Performance Management and Appraisal<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 10: Employee Health and Safety<br /> <br /> Legal Aspects of Employee Protection<br /> <br /> Employee Health<br /> <br /> Employee Assistance Programs (EAPs)<br /> <br /> Employee Safety and Security<br /> <br /> Employee Security Programs<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 11: Critical Issues in Human Resources Management<br /> <br /> Unionization in the Hospitality Industry<br /> <br /> Downsizing Hospitality Operations<br /> <br /> Outsourcing<br /> <br /> Diversity in the Hospitality Industry<br /> <br /> HR and Turnover Management<br /> <br /> The Organization as Community Citizen<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities<br /> <br /> Chapter 12: Human Resources in Evolving Hospitality Organizations<br /> <br /> HR and Organizational Change<br /> <br /> Managing a Multigenerational Workforce<br /> <br /> Mentoring Programs<br /> <br /> Succession Planning Activities<br /> <br /> Career Development Programs<br /> <br /> HR Terms<br /> <br /> For Your Consideration<br /> <br /> Case Study: Apply HR Management Principles<br /> <br /> Internet Activities</p>