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What makes a good leader? Ten leaders, ten key virtues
This readable distillation of the core common features of successful leaders shows how an individual′s character, and especially their virtue, is the defining factor. Meer
What makes a good leader? Ten leaders, ten key virtues
This readable distillation of the core common features of successful leaders shows how an individual′s character, and especially their virtue, is the defining factor. Meer
In most cases of civil engineering development, a range of alternative schemes meeting project goals are feasible, so some form of evaluation must be carried out to select the most appropriate to take forward. Meer
Tested–in–the–trenches competitive intelligence techniques used at today′s top companies
This book brings together the best thinking and practices in competitive intelligence (CI) currently being used at many of today′s most successful companies. Meer
How to avoid legal liability and prevent costly litigation
You′re notified that your restaurant is being sued: what should you do? A guest is choking in your restaurant′s dining room: are you required to assist? Meer
A SIMPLE, PRACTICAL PLAN FOR BUILDING A GREAT, EFFECTIVE BOARD
Every nonprofit board wants to be great. But the reality is, few are. It′s one of the great puzzles of governance. Meer
This collection of inspiring essays focuses on the practice of servant–leadership in organizational and business settings. Focus on Leadership addresses how servant–leadership is now increasingly recognized as being on the forefront of emerging leadership thinking. Meer
Your guide to becoming an effective hospitality manager
The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. Meer
This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. Meer
Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long–term KM strategy and accurately measure the benefits KM brings. Meer
Provides a framework for thinking about and organizing a culture of continuous innovation.
∗ Based on ten years of research with over 200 organizations. Meer
CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long–term benefits. Meer
Since the dawn of human history people have been facing problems arising from the operations of systems in which they themselves are a part. However, the idea that systematic scrutiny in the spirit of science can help solve them, became widespread only in this century. Meer
A guide to combining two powerful management techniques to transform any business organization into a masterpiece of business efficiency. Lester Dean Thurow, Dean of MIT′s Sloan School of Management, recently stated that benchmarking combined with process engineering will be the most important management technique of the 1990s. Meer
Managing Tourism in a Changing World provides an overview of state-of-the-art research surrounding today’s tourism management. Recognising the relevance of tourism activities as major economic drivers, this book offers a significant contribution to the advancement of managerial practice in the tourism field. Meer
Practical, real–world advice for the most challenging of positions
The role of the chairman of the board is an art form that varies with the size, type, and corporate climate of the organization. Meer
The Ten Keys to Successful Change Management John Pendlebury, Benoît Grouard and Francis Meston Today′s organisations need to be able to anticipate change and adapt and transform continuously and rapidly to stay ahead of the curve. Meer
The team, rather than the individual, is increasingly seen as the building block of organizations and a key source of competitive advantage. Despite this, not enough is understood about how to build successful teams in modern organizations. Meer
Significantly revised and updated, this second edition of
Management for Engineers, Scientists and Technologists is vital reading for all students of any of these subjects hoping to make it in the real world. Meer
A highly effective approach to safety and health management in the industrial setting.
Over the past two decades, the role of workplace safety and health professionals has expanded dramatically to encompass not only OSHA compliance, but a host of other regulatory and risk management areas such as fire protection, workers′ compensation, insurance, quality control, and more. Meer
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