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Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Meer
"The book is highly readable, informative, thought provoking, and educational. …At every stage, Walker challenges the reader to move away from conventional supply chain thinking to a broader-view, highly concise approach that focuses on the organization's objectives. Meer
The ISO 14000 EMS Audit Handbook is an innovative and cost-effective approach for the Environmental Management System (EMS) audit to ISO 14001. The Handbook presents comprehensive strategies for conducting all phases of the EMS audit, including effective assessment processes for determining improved environmental performance. Meer
From one of the world's leading consultants, authors and practitioners in the area of supply chain management comes the most extensive coverage of the subject to date. Meer
Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures. Meer
Although there are many Bayesian statistical books that focus on biostatistics and economics, there are few that address the problems faced by engineers. Meer
In today's high-technology world, with flourishing e-business and intense competition at a global level, the search for the competitive advantage has become a crucial task of corporate executives. Meer
There are over 24 quality control systems recommended for the control and improvement of quality and process; there are over 30 techniques and buzzwords suggested for implementing these systems and to assist in learning about these systems and techniques; there are well over 200 courses, seminars, programs, and conferences available. Meer
Innovative Management in Information and Production is based on the proceedings of the Third International Symposium on
Innovative Management, Information and Production. Meer
Over the last fifty-plus years, the increased complexity and speed of integrated circuits have radically changed our world. Today, semiconductor manufacturing is perhaps the most important segment of the global manufacturing sector. Meer
Evaluates innovative processes and original operational models, frameworks, and architectures in the topic areas of industrial engineering and management science. Meer
In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Meer
This Festschrift honors George Samuel Fishman, one of the founders of the eld of computer simulation and a leader of the disciplines of operations research and the management sciences for the past ve decades, on the occasion of his seventieth birthday. Meer
th It is our great privilege and honor to present the proceedings of the 18 International Symposium on Transportation and Traffic Theory (ISTTT), held at The Hong Kong Polytechnic University in Hong Kong, China on 16-18 July 2009. Meer
Marketing Planning in a Total Quality Environment is a how-to book designed for the marketing practitioner. It provides detailed information on how to prepare and implement a marketing plan based in a total quality environment. Meer
This book is designed for sales managers as they make decisions and solve problems on a day-to-day basis. Managing Sales Professionals provides readers with specific details and illustrates how to plan, organize, staff, operate, and evaluate a sales force and its activities. Meer
The Theory of Constraints (TOC) - as developed by Dr. Eliyahu Goldratt - has seen a rapid expansion since the publication of his book, The Goal. As with most fast growing areas, you can quickly feel out of touch with new developments. Meer
As organizations move into the future, the operations environment needs to expand into Collaborative Planning and Forecast Replenishment (CPFR), Vendor Managed Inventory (VMI), and an Enterprise Resource Planning (ERP) operating system to become and remain competitive. Meer
Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. Meer
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