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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. Meer
The authors present a comprehensive and timely discussion of economic capital and financial risk management for financial services firms and conglomerates. Meer
The content and role of working have changed in significant ways as a result of new technologies and broader social and organisational changes. Work serves a range of purposes for individuals including recognition, influence, self-expression and self-fulfilment. Meer
Steering change is a major issue for managers today. But how do we develop the ability to control it, and not just become a spectator to it? Following on from the success of his previous books, The Customer's Victory and The Chemistry of Change , François Dupuy further develops his theories about the relationship between sharing knowledge and managing change. Meer
Incorporating an accurate measure of risk is important to the appraisal of an international investment. This book examines and recommends how decisions on international investment projects are made. Meer
Coaching, training, mentoring and development are all about helping staff to learn, whether it is new knowledge, skills or adapting to the cultural attitudes of the organization. Meer
This book is for anyone who wants to know what truly lies behind the scandals and disasters of global business which marred the first few years of the 21st century. Meer
There are relatively few women in senior executive positions and on the boards of major companies. Based upon research and in the context of contemporary management debates the authors argue the business case for promoting women to these positions in order to create more value for shareholders. Meer
This book places everyday talk and role-modelling interactions at the forefront of an alternative change-leadership agenda, and introduces a number of practical approaches to help line managers and organizational specialists deliver this agenda more successfully. Meer
The scale and complexity of today's corporations dictates that teamwork is essential to realising high performance. This book clearly identifies six critical stages to becoming a world class team, making this a must read text for ambitious and aspiring managers. Meer
Work and well-being is one of the fastest growing areas of concern to business, public sector and government. This book looks at the causes of stress in the modern work-place, and offers practical advice for managers on how to combat stress in their employees, and put in place strategies for developing a healthy workplace. Meer
Examining the regulatory issues of fostering technological innovation and its applications this book combines legal, economic and administrative science perspectives. Meer
Green issues have a large impact on how an organization is seen and huge implications for the organization's success, brand values and the sales decisions of consumers towards its products. Meer
The author of this book believes passionately in the National Health Service and through his work offers the government recommendations for how its reform process can be saved from failure. Meer
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