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This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic. Meer
Covering an array of leadership theories and related topics, this volume examines the scriptural foundations of being a transparent or authentic leader, exploring themes such as communication, trust, gender, and technology. Meer
This book provides discussion and the exchange of information on principles, strategies, models, techniques, and applications related with the challenges and trends that competitive organizations are facing. Meer
A few decades ago, management thinking started to embrace the idea of purpose. The first edition of this book marked an important step in this trajectory; it drew attention to the need for managers to relate the concepts of ‘purpose’ and ‘missions’ to strategy, culture and leadership. Meer
This unique book is positioned at the crossroads of strategic management and international business. Based on an in-depth literature review, the author empirically assesses the widely shared, implicit assumption that strategic management processes can be globally applied in a standardized, i. Meer
Social Innovation is not just a buzzword, it’s a global opportunity. However, it is also a very wide and heterogeneous field. The aim of this book is to give the reader different perspectives, concepts and experiences to understand the challenging tasks of the future while also showcasing some existing best-practice examples, impact-investing and social innovation strategies that successfully empower communities and individuals to shape a better life. Meer
In a constantly changing business climate, all managers must be able to manage change in their organisation. This book can help students understand how to gain the co-operation of others in implementing change, and how to help themselves and others cope with the stress of change. Meer
Extensive research conducted by the Hasso Plattner Design Thinking Research Program at Stanford University in Palo Alto, California, USA, and the Hasso Plattner Institute in Potsdam, Germany, has yielded valuable insights on why and how design thinking works. Meer
This book focuses on enhancing management theories of Knowledge-Intensive Organizations (KIOs), analyzing academic and research institutions and multilateral agencies such as the World Health Organization (WHO). Meer
Solving complex problems and selling their solutions is critical for personal and organizational success. For most of us, however, it doesn’t come naturally and we haven’t been taught how to do it well. Meer
This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Meer
Building on the original writings of Robert K. Greenleaf, this edited collection provides new insights into servant leadership theory and broadens the conceptual framework with a developmental perspective on modern organisations. Meer
This book provides intriguing insights into the development of highly qualified women leaders in diverse Indian contexts and their role at national and organizational levels. Meer
This book is a timely guide on what constitutes effective leadership in Africa. It explores how today’s leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. Meer
This book is a timely guide on what constitutes effective leadership in Africa. It explores how today’s leaders in Africa perceive their role, the challenges they experience, and how they operate effectively as leaders. Meer
This book combines various analyses of strategic priorities in a competitive market environment, focusing on the balanced scorecard technique, but also considering customer expectations, organizational requirements, financial outcomes and technological infrastructures. Meer
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