Samenvatting

This book examines issue in human resource management in hospitality, including selection, compensation, motivation, training, and labor relations.

Specificaties

ISBN13:9780471110569
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:352

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Inhoudsopgave

Human Resources––The Key to Service Quality.
<br />
<br /> Communication.
<br />
<br /> Leadership.
<br />
<br /> Motivation.
<br />
<br /> Conflict Resolution.
<br />
<br /> Stress and Coping.
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<br /> Decision Making.
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<br /> Training Structure.
<br />
<br /> Organization Development.
<br />
<br /> Strategy Formulation and Planning for Implementation.
<br />
<br /> Appendix.
<br />
<br /> Bibliography.
<br />
<br /> Glossary.
<br />
<br /> Index.

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        Human Resource Management in the Hospitality Indus Industry